Improving Your Listening Skills LinkedIn Learning Exam Answers

LinkedIn Free Courses                                             Enroll this Course

LinkedIn Learning Effective Listening Answers

Chapter Quiz Questions & Answers

Chapter Quiz: Effective Listening  

Total - 27 Questions

Introduction (2 Questions)

Question 1: Roberta is working on building her overall communication skills. How do listening skills weigh in?

     ·  They will help her attain a dream promotion.

     ·  They will help her be a more effective leader.

     ·  They will help her speak more fluently.

     ·  They will help her write more effectively.

Question 2 : Don wants to be an effective leader and thinks his listening skills are great. As his manager, you have observed him differently. What is the best approach to take with Don? 

     ·  Help him acknowledge that his listening is more involved that he thinks and he can always improve.

     ·  Agree with him, since he was born with these skills.

     ·  Ask him to take a self-awareness assessment.

    ·  Provide him with some new information on listening.

1. Assessing Your Listening Skills (9 questions)

9 questions

Question 1 : Your boss wants you to give a training session on the integration steps for a software system. Why will focusing on recalling the details help you in this case?

     ·  It will look good on your résumé.
     ·  It will showcase your credibility and help attendees learn better.
     ·  It will help better sell the use of the integration system.
     ·  It will not help, because the focus area should be on understanding the big picture.

 

 Question 2 : You're attentively listening to someone to evaluate the content. Which of the following is an appropriate question to consider?

     ·  Is the evidence they are presenting recent, credible, and relevant?

     ·  all of these answers

     ·  Are both the pros and cons presented?

     ·  Is any of the information misleading?

Question 3 : What is an advantage of being attuned to subtle cues?

     ·  It allows you to be more informal with verbal communication.

     ·  It keeps you from understanding communication in different cultures.

     ·  It allows you to be more explicit with nonverbal communication.

     ·  It allows you to observe and ascertain more meaning.

Question 4 : When it comes to improving listening, each of these should be a major area of focus, except _____.

     ·  recalling details

     ·  focusing exclusively on the words being spoken

     ·  understanding the big picture

     ·  evaluating content

 Question 5 : If you listen with empathy, you _____.

     ·  use phrases that could minimize the speaker's feelings, like It's not that bad. Don't worry about it."

     ·  critically judge what is being presented

     ·  will often find yourself distracted by things in your environment

     ·  put yourself in that person's shoes and identify with his/her feelings

 Question 6 : You ask one of your employees to present a gap analysis of skills within the company to the VP of HR. Which type of listening focus areas should the employee use in her research?

     ·  Evaluate content; Recall details

       ·  Understand the big picture; Attune to subtle cues

       ·  Gather details; Understand the big picture

       ·  Listen with empathy; Evaluate content

 Question 7 : You are listening to several vendors pitch a solution for your company's logistics department. Which action should you refrain from doing while evaluating content in an active listening mode?

     ·  play the devil's advocate with the vendors' solutions

     ·  concentrate on the speaker's delivery

     ·  consider who else may have heard these solutions

     ·  consider whether there are any fallacies in the arguments.

 Question 8 : Your boss is giving you instructions on a complicated, multi-step task that you're expected to do. What is the best approach for listening in this case?

  

     ·  Focus on the big picture of what your boss is saying.

     ·  Listen with empathy.

     ·  none of these answers

     ·  Listen for details and take notes if appropriate.

 Question 9 : Everly is practicing the focus area of understanding the big picture. What is the general guideline she should follow when explaining what happened in a meeting?

     ·  Explain the core ideas in three or four sentences.

     ·  Explain the core ideas in one or two sentences.

     ·  Explain the core ideas in five sentences.

     ·  Explain the core ideas in as many detailed sentences as needed.

2. Challenges to Listening (7 questions)

Question 1 : When listening to a speaker with lots of distractions in their delivery (fillers like um, spinach on their teeth, etc.) what technique helps you remain focused on the content of the message?

     ·  Count the number of fillers the speaker uses while trying to listen to the message.

     ·  Mentally paraphrase what the speaker is saying every few minutes.

     ·  Wait for the PowerPoint presentation to get emailed later.

     ·  Tell the person that they need to stop using fillers because it is distracting.

 

 Question 2 : Which of the following most accurately describes the effects of multitasking while listening?

     ·  Multitasking shows that you care both about the person speaking and the other tasks you need to do that day.

     ·  Multitasking improves efficiency and productivity by decreasing errors and overall time spent on projects.

     ·  Multitasking makes you seem really important and makes conversations faster because you have better things to do.

     ·  Multitasking harms efficiency and productivity by slowing  down overall work time,    creating more errors and confusion, and wasting time.

 Question 3 : Mickale is taking notes at a presentation on finances and marketing. Since he is in a learning mode, which type of notes should he focus on so he is not overwhelmed with information overload?

     ·  history

     ·  details

     ·  general principles

     ·  dates

 

 Question 4 : You need help from a coworker but as soon as you start speaking, you notice the coworker keeps multitasking. Which result would likely occur in this scenario?

     ·  a loss of trust

     ·  an improvement in productivity

     ·  an increase in confidence

     ·  an improvement in efficiency

Question 5 : Andre is updating a coworker about a project he is running. The coworker interrupts and provides his thoughts. Which common mistake is being displayed?

     ·  The coworker is providing advice without being asked.

     · The coworker is criticizing Andre.

     ·  The coworker makes it all about himself.

    ·  The coworker is focused on emotion.

 

 Question 6 : Holly is having a communication breakdown with her boss, and she starts creating a response before the boss can finish giving her instructions. What is the most likely challenge Holly is facing?

     ·  getting distracted by internal noise

     ·  information overload

     ·  getting distracted by delivery

 

     ·  multitasking

 

 Question 7 : What's an appropriate way to respond to a speaker to demonstrate you have been listening effectively?

     ·  Explain why the speaker is incorrect if any of the shared information was inaccurate.

    ·  Paraphrase the content and emotion of what the speaker has been talking about.

     ·  Share a similar situation that happened to you (an autobiographical response).

     ·  Provide advice.

3. Effective Listening Behaviors (8 questions)

8 questions

Question 1 : Jamie is at an international conference assisting in the speakers' hospitality suite. She is not sure how to use facial expressions as a nonverbal listening response. What advice would you give her?

·  Nod affirmatively when you listen.

·  Stare at the speaker.

·  Smile once in the beginning.

·  Keep your smile at around 20 percent.

 

Question 2 : UCLA psychologist Albert Mehrabian established that 55 percent of the emotional meaning of a message is derived from which of the following?

·  body language

·  vocal cues

·  words spoken

·  historical context

 

Question 3 : What's the best strategy to help you clarify your role in a conversation?

·  Inquire if the conversation could be held through email instead.
·  Tell the speaker to come back later when you have more time.
·  Dive right into solutions to help solve the problem.

·  Ask the speaker early on which role you should assume.

 

Question 4 : In announcing some exciting news, JR is working on keeping his tone more serious than his actual words. Which general practice would you tell him to follow when working on his tone?

·  Keep your tone upbeat if the message is negative.

·  Keep your tone upbeat if the message is positive.

·  Be empathetic if the message is not serious.

·  Be informal if the message is critical.

 

Question 5 : What is an advantage of paraphrasing?

·  The original meaning of a message can be changed.
·  You will be able to focus on the details.
·  You will be able to verify your understanding.
·  The speaker will know you can repeat words.

 

Question 6 : When we listen, our responses in words and actions influence the quality of the conversation as well as the relationship with the other person. What is considered a positive listening behavior?

·  multitasking

·  honoring silence

·  mental filters

·  distraction by delivery

 

Question 7 : A project manager and a developer are conversing about an upcoming project, and they start disagreeing. What should they have done up front to serve as better listeners to each other?

·  Agree to address the conversation in a logical way.

·  Agree to address the conversation with appreciation.

·  Clear their mental filters.

·  Know their preferences and clarify their roles early on.

Question 8 : How does allowing silence make you a more effective listener?

·  Silence (verbal and nonverbal stillness) conveys that you are focused completely on the speaker and communicates respect.

·  Silence forces the speaker to talk more quickly, which will allow you to be more productive.

·  Silence makes it seem like you are thinking really hard about something.

·  Being verbally silent creates an excuse to fidget or sway while listening.

 

Conclusion (1 Question)

Question 1 : You are ready to practice being a great listener. Which tip will help you turn a practiced behavior into a lasting habit?

·  Be accountable

·  Keep analyzing.

·  Write it down.

·  Plan big.

National Association of State Boards of Accountancy (NASBA)  

Certification Final Exam

13 Questions

Question 1 : Carson has taken the Effective Listening course. What is the first step he should take now to become a great listener?

·       Identify the behaviors.

·        Ask open-ended questions to get others to talk.

·        Practice, practice, practice.

·        Listen attentively.

Question 2 : In many cultures, direct verbal communication is not the norm. It is important to read nonverbal signals that are vital in conveying meaning.

• This is true but only in Scandinavian countries
• In several countries silence is not considered as part of nonverbal communication
• This is true and what we call being attuned.
• Nonverbal communication carries 7% of the meaning in a message

 

Question 3 : Which choice best describes attentive listening?

 

• A response where the listener shares her own experiences in an effort to be empathetic and make the speaker feel at ease.
• A response where the listener clarifies her role, gives advice, uses silence, asks clarifying questions of her listener.
• A response where the listener clarifies her role, uses attentive nonverbals, honors silence, paraphrases and matches emotion with the listener.
• A response where the listener gives advice, especially if she has more experience with the situation.

 

 Question 4 : Jackson is training a team of technical support advocates. He is discussing empathy and how it starts in the mind of the listener. Which action represents an empathetic listener?

 

• Smile a lot while on the phone.
• Walk in the person's shoes with judgment.
• Say to the person, "It's fine; don't worry so much."
• Say to the person, "Tell me more about what happened."

 

Question 5 : Logan is taking a listening self-assessment. He thinks he is good at both asking questions and being curious to know more. In which focus area of listening could he rank himself as strong?

 

• Attune to subtle cues
• Understand the big picture
• Recall details
• Evaluate content

 

 Question 6 : You sit at a table across from Brad, who is sharing personal information. He is seated on the edge of his chair with hands stretched out. How should you mirror Brad to let him know you are listening?

 

• Sit next to Brad with one hand stretched out.
• Sit at the edge of your seat with at least one hand stretched out.
• Sit back in the chair and nod.
• Sit back in the chair with your hands in your lap.

 

Question 7 : You are listening to a colleague speak in a meeting. This person has a strong accent, and you are having difficulty understanding. What is the best approach to resolve this distraction?

 

• Wait for the handout.
• Ask for clarification.
• Take notes and do your best.
• Paraphrase the content.

 

Question 8 : Which listener behavior can help build rapport and cohesion with the speaker?

 

• all of these answers
• slight mirroring
• honoring silence
• matching emotion

 

 Question 9 : Drew is sitting with a colleague from Asia. What is the best approach for Drew to use when listening to this colleague?

 

• Use physical distance
• Use cultural silence.
• Use kinesthetic silence.
• Appreciate vocal silence.

 

Question 10 : Which of the following is a common listening challenge?

 

• mental filters
• distraction by delivery
• information overload
• all of these answers

 

Question 11 : Arjun is working with an angry customer. What should he refrain from doing when communicating with this customer?

 

• mirroring the customer's emotions
• tilting his head to the side
• using congenial body language
• using an open body posture

 

Question 12 : When you are ‘distracted by delivery’ what typically happens?

 

• Sara couldn't focus on what her boss was talking about because of the thoughts running through her mind about the memo she had to write.
• Sara couldn’t focus on what her boss was talking about because of the marker smear on her nose.
• Sara couldn’t focus on what her boss was talking about because of the temperature in the office.
• Sara couldn’t focus on what her boss was talking about because of the rain hitting the office window.

 

Question 13 : You are engaged in a conversation with a speaker at a conference. You take out your tablet and begin taking notes. What should you remember when using this physical silence technique?

 

• Use this technique at any time.
• Ask the speaker to review your notes.
• Ask for the speaker's autograph.
• Always ask for permission first.

Question 1 : Carson has taken the Effective Listening course. What is the first step he should take now to become a great listener?

·        Identify the behaviors.

·        Ask open-ended questions to get others to talk.

·        Practice, practice, practice.

·        Listen attentively.

Question 2 : In many cultures, direct verbal communication is not the norm. It is important to read nonverbal signals that are vital in conveying meaning.

• This is true but only in Scandinavian countries
• In several countries silence is not considered as part of nonverbal communication
• This is true and what we call being attuned.
• Nonverbal communication carries 7% of the meaning in a message

 

Question 3 : Which choice best describes attentive listening?

 

• A response where the listener shares her own experiences in an effort to be empathetic and make the speaker feel at ease.
• A response where the listener clarifies her role, gives advice, uses silence, asks clarifying questions of her listener.
• A response where the listener clarifies her role, uses attentive nonverbals, honors silence, paraphrases and matches emotion with the listener.
• A response where the listener gives advice, especially if she has more experience with the situation.

 

 Question 4 : Jackson is training a team of technical support advocates. He is discussing empathy and how it starts in the mind of the listener. Which action represents an empathetic listener?

 

• Smile a lot while on the phone.
• Walk in the person's shoes with judgment.
• Say to the person, "It's fine; don't worry so much."
• Say to the person, "Tell me more about what happened."

 

Question 5 : Logan is taking a listening self-assessment. He thinks he is good at both asking questions and being curious to know more. In which focus area of listening could he rank himself as strong?

 

• Attune to subtle cues
• Understand the big picture
• Recall details
• Evaluate content

 

 Question 6 : You sit at a table across from Brad, who is sharing personal information. He is seated on the edge of his chair with hands stretched out. How should you mirror Brad to let him know you are listening?

 

• Sit next to Brad with one hand stretched out.
• Sit at the edge of your seat with at least one hand stretched out.
• Sit back in the chair and nod.
• Sit back in the chair with your hands in your lap.

 

Question 7 : You are listening to a colleague speak in a meeting. This person has a strong accent, and you are having difficulty understanding. What is the best approach to resolve this distraction?

 

• Wait for the handout.
• Ask for clarification.
• Take notes and do your best.
• Paraphrase the content.

 

Question 8 : Which listener behavior can help build rapport and cohesion with the speaker?

 

• all of these answers
• slight mirroring
• honoring silence
• matching emotion

 

 Question 9 : Drew is sitting with a colleague from Asia. What is the best approach for Drew to use when listening to this colleague?

 

• Use physical distance
• Use cultural silence.
• Use kinesthetic silence.
• Appreciate vocal silence.

 

Question 10 : Which of the following is a common listening challenge?

 

• mental filters
• distraction by delivery
• information overload
• all of these answers

 

Question 11 : Arjun is working with an angry customer. What should he refrain from doing when communicating with this customer?

 

• mirroring the customer's emotions
• tilting his head to the side
• using congenial body language
• using an open body posture

 

Question 12 : When you are ‘distracted by delivery’ what typically happens?

 

• Sara couldn't focus on what her boss was talking about because of the thoughts running through her mind about the memo she had to write.
• Sara couldn’t focus on what her boss was talking about because of the marker smear on her nose.
• Sara couldn’t focus on what her boss was talking about because of the temperature in the office.
• Sara couldn’t focus on what her boss was talking about because of the rain hitting the office window.

 

Question 13 : You are engaged in a conversation with a speaker at a conference. You take out your tablet and begin taking notes. What should you remember when using this physical silence technique?

 

• Use this technique at any time.
• Ask the speaker to review your notes.
• Ask for the speaker's autograph.
• Always ask for permission first.

·  After successfully completion this course (including exams), both these certificates will be provided to all of you through LinkedIn Learning.

                                                                                  Enroll this Course

➤ For more information you can watch the video

• Still Have Any Questions :

If you require any more information or have any questions about  this Course, please feel free to contact us by email at helpmygurug@gmail.com

Post Published -  20 -06 -2021 (Sunday) 

Last Updated -  21 -11 -2024 (Thursday)

Before Dropping Comments in this Post Attention Please...

Please Do Not Add Any Link to Comment, Which Will Be Count As Spam.
Thank You for Your Attention !